CCC Seal

Coahoma Community College Takes Steps to Improve Customer Service

In recent months, Coahoma Community College has been steadfast in holding true to its “On a Mission…” mantra.

The institution, founded in 1949, has taken several steps to redefine, reinvent, and reevaluate its position on several areas that are key to the lifeblood of student success. One of the institution’s most notable advancements was joining the Achieving the Dream network.

Coahoma Community College Takes Steps to Improve Customer Service

Press Release from Coahoma Community College Public Relations; (662) 621-4061 - Marriel Hardy

-

Wed Oct 10, 2018

In recent months, Coahoma Community College has been steadfast in holding true to its “On a Mission…” mantra.

The institution, founded in 1949, has taken several steps to redefine, reinvent, and reevaluate its position on several areas that are key to the lifeblood of student success. One of the institution’s most notable advancements was joining the Achieving the Dream network.

Coahoma Community College upholds the core value that every individual has the right to be treated with dignity and respect at all times. Therefore, the college recognizes that individual needs are as unique and varied as the individuals themselves.

In an effort to enhance good customer service practices and create an environment of accountability, the college is implementing a call recording policy. Calls from key areas within the institution will be recorded and periodically reviewed to ensure that CCC employees are providing the very best service to all.

Coahoma President Dr. Valmadge T. Towner sees customer service as a critical function of the college and seeks to help keep Coahoma connected to the larger community.

“In my view, the word community is part of our name for a reason. The college belongs to the community. As an employee, we are servants to our constituents. There are many aspects of providing educational services that are beyond our control,” said Towner.

“However, we can fully determine how we serve our students and community. Personally, I want our institution to become known as a magical place in which customer-like service is exemplary. I am confident that my colleagues want the same.”

CCC recognizes that customer service is a cornerstone of a culture of excellence defined by quality, inclusiveness, collaboration and cooperation, transparency and accountability, and openness and candor.

The new customer service monitoring system will fully launch during the latter part of October 2018.